Becoming a Partner

Our BigCommerce Partner Program includes access to training, sales enablement, and a referral network to get more clients and build better ecommerce experiences.

The following sections outline the steps required to become a vendor of Single-Click Apps on the BigCommerce platform. Doing so requires a partnership application, but acceptance will authorize you to provide best-of-breed solutions to the fast-growing online businesses we host.

Applying to the Technology Partner Program

Before you can submit an app to the BigCommerce App Marketplace, also known as the App Store, you must become an official partner. BigCommerce offers app developers free sandbox stores through its Technology Partner Program. To be approved as a partner, you will need:

  • A website showcasing your agency or technology solution
  • Intent to offer your app publicly
  • Ability to support users of your app
  • Evidence of expertise in app development

Once approved, you will receive one or more emails listing your partner credentials and next steps. Your Partner ID will be required to submit your app for App Marketplace consideration. If you do not receive these credentials by email, please contact appstore@bigcommerce.com.

Requesting a Partner ID

  1. Go to the Partner Portal.
  2. Click Apply Today. Partner Apply
  3. Enter your company email address.
  4. Click the Technology Partner Program button. Partner Registration
  5. Complete the member registration.
  6. Click the Complete Registration button.
  7. Once your application is approved, check your email for your Partner ID.

Getting a Sandbox Store

To build a Marketplace app, you will need:

We encourage you to create your sandbox store and your Dev Tools account using the same login credentials. A sandbox store cannot process transactions and is for developing and testing apps without the 15-day time limit of a trial store.

*Your developer account is an entirely separate account outside of the Partner Portal.

Trials Erased After 15 days

Although a sandbox store is not required for app development, it is best practice. If you opt to develop on a trial store, keep in mind that the store and data will be erased after 15 days and a new trial store will have to be created.

Creating a Sandbox Store

  1. Go to the BigCommerce Pricing page and select Start your free trial.

  2. When prompted for an email address, enter the same email you used when applying to become a partner.

  3. In the trial store setup form, enter a store name, password, and other details. Then select Create your store.

  4. Log into your Partner account to access the Partner Portal.

  5. Navigate to Support > Contact Support and select Create a Support Case.

  6. While completing the form, use “Partner Sandbox” as the subject line. In the case description, enter your new sandbox store’s canonical URL (for example: http://your-store-name.mybigcommerce.com) and request conversion to a sandbox.

  7. Under Issue Type, select Merchant Account Services. Click Create Case. We will flag this new trial store as a sandbox to ensure your store access continues beyond the 15-day trial period. This process can take up to 2 days.

  8. Log into your new trial store using the same email associated with your Partner login.

Troubleshooting

Are all fields required when applying to be a partner?

We highly recommend filling out all the fields associated with publishing edits for your listing. Without filling in all fields, your listing will lack information merchants are accustomed to seeing on other listings and expect to see throughout the Marketplace.

I’ve logged into Dev Tools, but I don’t see my published listing. Where is it?

You may be logged in with the wrong account. Each listing can only be owned by one user, so it is likely assigned to another email address. If you’re unable to track down the correct owner account for your solution, please reach out to appstore@bigcommerce.com.

Why has my listing on bigcommerce.com/apps not updated yet?

The changes will be effective immediately in your control panel app card, but the updates can take up to 24 hours to appear on the public BigCommerce Marketplace. Feel free to use this as a grace period to make additional edits as needed.

Who should I contact if I have further questions?

If you have additional questions, email appstore@bigcommerce.com.

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